A contract or tender pack goes out for translation on Monday, and the file that returns on Friday is all anyone sees. The standard for translation services describes far more: ISO 17100 covers the entire translation workflow, from initial client engagement through to final delivery and feedback.
For operations, legal, and procurement teams, the stages in between are a black box, which makes it hard to explain a quote, plan a deadline, or know which check should have caught a wrong figure in clause 12.
Every stage of a document translation workflow has an output you can ask for, and knowing them turns a vague wait into a process you can plan and hold a provider to. Here is what happens, and what you should expect to see, at each stage: intake, analysis and quoting, translation and revision, review and proofreading, final verification and delivery, and post-project feedback.
Translation Project Management: The Roles Behind the Workflow
ISO 17100 expects projects to be run by project managers who oversee the entire process, from client briefing to delivery. The project manager is your single point of contact: they confirm the specification, assign a translator and reviser with the right subject knowledge, and track the schedule. The translator, the reviser, and, where needed, a subject-matter reviewer each own one stage of the document translation workflow.
Stage 1: Translation Workflow File Intake and Project Specification
Preparing Files for Translation
Quality starts with the files you send. Clients are advised to send clean, editable files and clearly mark which content should not be translated. Scans and images containing text slow everything down, because the text must be extracted first. If a scan is all you have, say so at intake.
The Project Brief and Agreement
The pre-production stage of ISO 17100 includes guidelines around handling inquiries, providing quotes, and signing client and provider agreements that cover the format and medium of a finished translation. Your brief should state the target language and country, purpose, deadline, output format, and whether certification is needed. Every later stage is measured against it.
Stage 2: File Analysis and Quoting
Translation Memory Word Count Analysis: Matches and Repetitions
In Phrase TMS, the default analysis is run on source segments before translation and counts words, repetitions, and translation memory matches. Matches are grouped by similarity to earlier translations, in bands like these:
- Repetitions
- 100% matches
- 95% to 99% matches
- 85% to 94% matches
- 75% to 84% matches
- No match, at 74% or less
How Analysis Shapes the Quote
The quote follows the analysis. New words, fuzzy matches, and repetitions are counted automatically, so the price reflects what actually needs translating instead of a flat page rate. If two quotes differ widely, ask each provider for its analysis report.
Stage 3: Translation and Independent Revision
Translation and the Translator’s Own Check
ISO 17100 lists translation, including a check of translation by the translator themselves, as a defined step. The translator works from the agreed glossary, then rereads the full text for meaning, omissions, and terminology.
Revision by a Second Linguist in the ISO 17100 Translation Process
Revision is not optional. Under the standard, every translation must be revised by a second qualified linguist who compares the target text against the source, and providers cannot claim ISO 17100 compliance for translation-only services without revision. Revision is a bilingual check of the translation against the original for accuracy, completeness, and terminology. For more detail, see the anatomy of the ISO 17100 workflow.
Stage 4: Review, Proofreading, and Document Translation Quality Assurance
Optional Review and Proofreading: Translation Revision vs Proofreading
The standard separates these terms. Review examines the target language content monolingually to assess whether it is suitable for the domain, often by a subject expert such as a lawyer or engineer. Proofreading is the final control of the revised text before printing, publication or delivery in a laid-out format. Review and proofreading are services you request; revision always happens.
Layered Quality Checks
On top of revision, a mature provider layers additional QA: terminology management, automated consistency checks, and human spot audits. Automated checks flag numbers and inconsistent terms a tired reader can miss, which is why translation quality assurance tools work alongside human revision, not instead of it.
Stage 5: Final Verification in Translation and Delivery
Before the translation is delivered, final verification must be carried out, and it must not be confused with linguistic revision. The project manager checks the job against the intake specification: every file present, the right language variant, and the requested format.
Delivery Format and Layout
Delivery mirrors the agreement made at intake. If the brief asked for an editable Word file, a print-ready PDF, or a bilingual table for legal review, that is what should arrive, in the agreed medium.
Certified Translations
Some documents need a certified translation, which includes a statement that the translated document is complete and accurate, plus the translator’s name, signature, and date. Depending on the country’s regulations, it may also be verified by a notary. Confirm the requirement with the receiving authority before intake.
After Delivery: Feedback, Corrections, and Reuse
Delivery is not the end. ISO 17100 sets out post-production processes for feedback and closing administration. Report any issue with the exact segment and reason so the correction is recorded. Approved segments also feed back into the translation memory, so repeated clauses in next quarter’s contracts are not translated from scratch. Many costly mistakes in business document translation start at intake.
Before your next project, prepare:
- Editable source files, with non-translatable content marked.
- A glossary or list of approved terms.
- The purpose and audience of the document.
- The required delivery format, and whether certification is needed.
- A named contact who can answer questions and approve the result.
A document translation workflow is only as predictable as the information that enters it. Since 1998, SpeeQual has applied a Translation, Editing, and Proofreading workflow to legal, technical, and business documents. Explore our document translation services, or get in touch to plan your next project.
